THE CROSSROADS HOSPICE, INC.

THE CROSSROADS HOSPICE, INC. is a For-Profit hospice center located in CANOGA PARK, CA that provides care to about 13 patients on average each day. Most patients receive care at Home (100%).

Hospice Report Card

Why no grade is available:

A letter grade could not be generated because this facility is missing data from at least two of the four primary rating sources.

Available Data:

Start of Care (HIS): 96.8%

Missing Data:

Family Caregiver Survey (CAHPS): N/A

Quality of Care (HCI): N/A

Google Reviews: No Reviews

• A minimum of two rating sources are required to generate a letter grade

• This ensures grades are based on sufficient data for reliability

N/A

Grade Not Available

Insufficient data from rating sources

Contact Us

7108 DE SOTO AVE STE 204C

CANOGA PARK, CA 91303

Get Directions

(714) 642-8119

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Overview

Facility Information

CMS Certification Number:B31733

Ownership Type:For-Profit

Certification Date:February 26, 2022

Data Period:01/01/2023-12/31/2023

Patient Demographics

No demographic data available for this facility

Care Settings

Where Patients Receive Care

The different locations where this hospice provides care to their patients

Most Common

1

Home

100.0%

of care days

All Ratings

Family Caregiver Survey Rating:

Not Rated

The number of responses does not meet the required minimum amount for public reporting of Star Ratings for this reporting period.

Quality of Care Rating (HCI):

Not Available

The results for these measures were excluded for various reasons (e.g., technical issues).

Start of Care Score (HIS Assessment):

4.8 out of 5(HIS: 96.8)

Google Reviews:

Family Survey Rating

No family caregiver survey data available

Quality of Care Rating

This measures what percentage of care days required intensive hospice services (like continuous bedside care or inpatient care). Lower percentages are better because it means patients had their symptoms well-managed with regular home care, rather than needing costly emergency interventions.

Better

CHC/GIP Days

Percentage of days with intensive care services

0.0%

State Avg:0.3%

National Avg:0.5%

This tracks gaps between skilled nursing visits for patients receiving routine home care. Lower numbers are better because it means patients received consistent, regular nursing care without long periods between visits that could leave medical needs unaddressed.

Worse

Nursing Visits

Consistency of skilled nursing visits

100.0%

State Avg:61.2%

National Avg:53.8%

This measures patients who were discharged from hospice care within 7 days of admission while still alive. Lower rates are better because early discharges may indicate patients weren't properly assessed for hospice eligibility or didn't receive adequate support during their initial adjustment period.

Better

Early Discharges

Avoiding premature live discharges

2.8%

State Avg:5.6%

National Avg:7.0%

This tracks patients who were discharged from hospice after 180+ days while still alive. Lower rates are better because very long stays followed by discharge may suggest the patient wasn't appropriate for hospice initially, or their condition improved but discharge was delayed.

Better

Late Discharges

Appropriate timing of live discharges

5.6%

State Avg:46.4%

National Avg:40.1%

This measures disruptive care transitions, specifically unplanned hospitalizations that result in the patient being discharged from hospice. Lower rates are better because these transitions can be traumatic for patients and families, and may indicate inadequate symptom management at home.

Better

Transitions Type 1

Minimizing disruptive care transitions

2.8%

State Avg:6.3%

National Avg:8.1%

This tracks another type of disruptive transition - emergency department visits or hospitalizations during hospice care. Lower rates are better because hospice should be able to manage most symptoms and crises at home or in hospice facilities, avoiding stressful hospital visits.

Better

Transitions Type 2

Minimizing unnecessary hospitalizations

0.0%

State Avg:2.0%

National Avg:2.1%

This measures the average minutes of skilled nursing care provided per routine home care day. Higher numbers are better because more nursing time typically means better symptom management, medication oversight, and family support - all crucial for quality hospice care.

Worse

Skilled Nursing

Minutes of skilled nursing per routine home care day

7 min

State Avg:27.9 min

National Avg:17.0 min

This tracks whether patients receive nursing or social work visits on weekends. Higher percentages are better because hospice patients need consistent care 7 days a week, and weekend coverage shows the facility is committed to round-the-clock support when families need it most.

Better

Weekend Care

Percentage of skilled nursing on weekends

14.4%

State Avg:13.2%

National Avg:9.4%

This measures the total amount Medicare spent per hospice patient at this facility. Lower spending is better because it indicates the hospice is providing efficient, cost-effective care without unnecessary expenses. However, very low spending could also mean fewer services, so this should be considered alongside other quality measures.

Better

Cost Efficiency

Per-beneficiary spending

$21,306

State Avg:$25,150

National Avg:$17,830

Start of Care Rating

What is the Start of Care Rating?
This measures how well hospices conduct comprehensive assessments when patients first enter care. It evaluates whether key areas like pain management, breathing issues, treatment preferences, and patient values are properly addressed from day one.

How are scores calculated?
Medicare tracks the percentage of new patients who receive proper screening and assessment in 7 key areas: treatment preferences, beliefs/values, pain screening, pain assessment, breathing problems, breathing treatment, and bowel care for opioid patients.

Why this matters:
Proper start-of-care assessment ensures patients receive personalized care from day one, better pain management, respect for their values and preferences, and comprehensive symptom control - leading to better comfort and quality of life throughout their hospice journey.

Scoring:
Higher percentages mean more patients received proper assessment in each area. The composite score combines all 7 areas to show overall assessment quality.

Hospice Item Set (HIS)

4.8 out of 5 (96.8%)

96.8%

State Average

91%

National Average

92.2%

Composite score measuring quality of comprehensive assessment at admission. Higher percentages mean more patients received proper screening and assessment in key areas like pain management, treatment preferences, and symptom control from day one.

Percentage of patients who had their treatment preferences discussed and documented at admission. Higher percentages mean more patients received personalized care planning from the start.

Worse

Treatment Preferences

Discussion of patient treatment preferences

98.4%

State Avg: 99.6%

National Avg: 99.5%

Percentage of patients whose spiritual and cultural beliefs were addressed if desired. Higher percentages show respect for patient values and holistic care approach.

Worse

Beliefs & Values

Addressing patient beliefs and values

98.4%

State Avg: 99.0%

National Avg: 98.5%

Percentage of patients screened for pain within 24 hours of admission. Higher percentages ensure pain issues are identified and addressed quickly.

Better

Pain Screening

Screening for pain at admission

100.0%

State Avg: 98.9%

National Avg: 98.3%

Percentage of patients who received comprehensive pain assessment at admission. Higher percentages mean better pain management planning from day one.

Better

Pain Assessment

Comprehensive pain assessment

98.4%

State Avg: 93.7%

National Avg: 95.7%

Percentage of patients screened for shortness of breath at admission. Higher percentages ensure breathing problems are identified early for proper treatment.

Better

Dyspnea Screening

Screening for shortness of breath

100.0%

State Avg: 98.9%

National Avg: 99.0%

Percentage of patients with breathing problems who received appropriate treatment. Higher percentages show effective symptom management.

Better

Dyspnea Treatment

Treatment for shortness of breath

100.0%

State Avg: 98.3%

National Avg: 97.7%

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