UNITED HOSPICE SERVICES INC

UNITED HOSPICE SERVICES INC is a For-Profit hospice center located in GLENDALE, CA that provides care to about 19 patients on average each day. The primary medical condition that brought patients to this hospice facility was Heart Disease (36%) and most patients receive care at Home (99%).

Hospice Report Card

How this grade is calculated:

This grade is a weighted average of up to four data sources to provide a comprehensive view of hospice quality.

Data Sources Used:

Quality of Care (HCI): 9.0/10 score (78% weight)

Google Reviews: 3.7/5 stars (3 reviews) (22% weight)

Not Available:

Family Caregiver Survey (CAHPS): N/A

Start of Care (HIS): N/A

• A minimum of two sources are required for a grade

• Google Reviews with fewer than 3 ratings have reduced weight

• Grades are capped at B+ when based only on administrative data (HCI/HIS) without human feedback (CAHPS/Google Reviews)

B

Good Performance

Overall Score: 86.4/100

Contact Us

225 EAST BROADWAY, SUITE B104

GLENDALE, CA 91205

Get Directions

(818) 599-6667

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Overview

Facility Information

CMS Certification Number:A01563

Ownership Type:For-Profit

Certification Date:November 10, 2018

Data Period:01/01/2023-12/31/2023

Patient Demographics

No demographic data available for this facility

Care Settings

Where Patients Receive Care

The different locations where this hospice provides care to their patients

Most Common

1

Home

99.0%

of care days

2

Assisted Living

1.0%

of care days

All Ratings

Family Caregiver Survey Rating:

Not Rated

The number of responses does not meet the required minimum amount for public reporting of Star Ratings for this reporting period.

Quality of Care Rating (HCI):

4.5 out of 5(HCI: 9/10)

Start of Care Score (HIS Assessment):

Not Available

The number of patient stays is too small to report (less than 20 patient stays).

Google Reviews:

View on Google

Family Survey Rating

No family caregiver survey data available

Quality of Care Rating

What is the Hospice Care Index (HCI)?
The HCI is Medicare's official quality measure that evaluates hospices on 10 specific care indicators. It provides families with an objective way to compare hospice quality using real patient data from Medicare claims and patient records.

How are points earned?
Hospices earn exactly 1 point for each of 10 criteria they meet, such as: providing nursing visits in patients' final 3 days of life, maintaining consistent nursing schedules without gaps, avoiding unnecessary emergency hospitalizations, managing costs effectively, and ensuring adequate weekend care coverage.

Scoring methodology:
Each criterion has a national percentile threshold (typically 10th percentile). If a hospice performs better than this threshold compared to all hospices nationally, they earn 1 point for that criterion. Maximum score is 10 points.

Why this matters:
Higher HCI scores correlate with better pain management, more consistent nursing care, fewer traumatic emergency visits, better family support, and more cost-effective care delivery - all leading to improved comfort and peace of mind during end-of-life care.

Comparison vs. Scoring:
While national percentile thresholds determine points earned, the state and national averages shown provide context for how this facility compares locally and nationally.

Hospice Care Index (HCI)

4.5 out of 5 (HCI: 9.0/10)

9.0

State Average

8.2

National Average

8.8

The HCI is Medicare's comprehensive quality score that measures how well hospices provide end-of-life care. Hospices earn exactly 1 point for each of 10 specific criteria they meet (like nursing visits in patients' final 3 days, consistent care schedules, avoiding emergency hospitalizations), with each criterion having a national percentile threshold for scoring. While national thresholds determine the points earned, the averages shown below compare this facility's performance against state and national averages for reference.

This measures what percentage of care days required intensive hospice services (like continuous bedside care or inpatient care). Lower percentages are better because it means patients had their symptoms well-managed with regular home care, rather than needing costly emergency interventions.

Worse

CHC/GIP Days

Percentage of days with intensive care services

0.4%

State Avg:0.3%

National Avg:0.5%

This tracks gaps between skilled nursing visits for patients receiving routine home care. Lower numbers are better because it means patients received consistent, regular nursing care without long periods between visits that could leave medical needs unaddressed.

Worse

Nursing Visits

Consistency of skilled nursing visits

82.0%

State Avg:61.2%

National Avg:53.8%

This measures patients who were discharged from hospice care within 7 days of admission while still alive. Lower rates are better because early discharges may indicate patients weren't properly assessed for hospice eligibility or didn't receive adequate support during their initial adjustment period.

Better

Early Discharges

Avoiding premature live discharges

0.0%

State Avg:5.6%

National Avg:7.0%

This tracks patients who were discharged from hospice after 180+ days while still alive. Lower rates are better because very long stays followed by discharge may suggest the patient wasn't appropriate for hospice initially, or their condition improved but discharge was delayed.

Better

Late Discharges

Appropriate timing of live discharges

40.5%

State Avg:46.4%

National Avg:40.1%

This measures disruptive care transitions, specifically unplanned hospitalizations that result in the patient being discharged from hospice. Lower rates are better because these transitions can be traumatic for patients and families, and may indicate inadequate symptom management at home.

Better

Transitions Type 1

Minimizing disruptive care transitions

0.0%

State Avg:6.3%

National Avg:8.1%

This tracks another type of disruptive transition - emergency department visits or hospitalizations during hospice care. Lower rates are better because hospice should be able to manage most symptoms and crises at home or in hospice facilities, avoiding stressful hospital visits.

Worse

Transitions Type 2

Minimizing unnecessary hospitalizations

2.7%

State Avg:2.0%

National Avg:2.1%

This measures the average minutes of skilled nursing care provided per routine home care day. Higher numbers are better because more nursing time typically means better symptom management, medication oversight, and family support - all crucial for quality hospice care.

Worse

Skilled Nursing

Minutes of skilled nursing per routine home care day

10 min

State Avg:27.9 min

National Avg:17.0 min

This tracks whether patients receive nursing or social work visits on weekends. Higher percentages are better because hospice patients need consistent care 7 days a week, and weekend coverage shows the facility is committed to round-the-clock support when families need it most.

Better

Weekend Care

Percentage of skilled nursing on weekends

15.8%

State Avg:13.2%

National Avg:9.4%

This measures whether patients received nursing or social work visits in their final 2 days of life. Higher percentages are better because increased support during the dying process helps ensure comfort, dignity, and emotional support for both patient and family during this critical time.

Better

Visits Near Death

Percentage of patients with visits in final days

100.0%

State Avg:83.4%

National Avg:89.1%

This measures the total amount Medicare spent per hospice patient at this facility. Lower spending is better because it indicates the hospice is providing efficient, cost-effective care without unnecessary expenses. However, very low spending could also mean fewer services, so this should be considered alongside other quality measures.

Worse