HEARTFORD HOSPICE
HEARTFORD HOSPICE is a For-Profit hospice center located in IRVINE, CA that provides care to about 48 patients on average each day. The primary medical condition that brought patients to this hospice facility was Dementia (52%) and most patients receive care at Assisted Living (91%).
Hospice Report Card
How this grade is calculated:
This grade is a weighted average of up to four data sources to provide a comprehensive view of hospice quality.
Data Sources Used:
Not Available:
• A minimum of two sources are required for a grade
• Google Reviews with fewer than 3 ratings have reduced weight
• Grades are capped at B+ when based only on administrative data (HCI/HIS) without human feedback (CAHPS/Google Reviews)
Overview
Facility Information
Patient Demographics
Patients Served Daily
Most Common Conditions
Patient Primary Diagnoses
The primary medical conditions that brought patients to this hospice facility
Care Settings
Where Patients Receive Care
The different locations where this hospice provides care to their patients
All Ratings
Family Survey Rating
The CAHPS Hospice Survey collects feedback from family members or friends who cared for hospice patients. It measures key aspects of the hospice experience from the family's perspective, including communication, timeliness, respect, and support quality.
Family caregivers rate their experience in 8 key areas. The percentages shown reflect "top box" scores - the percentage of families who gave the highest possible rating (like "always" for communication or "definitely" for recommendations).
Higher scores indicate families felt well-supported, informed, and satisfied with care. This reflects the hospice's ability to provide not just medical care, but emotional support and clear communication during one of life's most difficult times.
Medicare combines all 8 survey areas into an overall star rating (1-5 stars) that helps families quickly compare hospices based on real family experiences.
Family Caregiver Survey (CAHPS)
Overall family satisfaction rating based on Medicare's CAHPS Hospice Survey. Higher star ratings mean families were more satisfied with communication, timeliness, respect, and support during their hospice experience.
Communication
Team always communicated well
Timely Help
Team always provided timely help
Treated with Respect
Patient always treated with respect
Emotional Support
Right amount of emotional/spiritual support
Pain & Symptoms
Patient always got help for pain/symptoms
Family Training
Definitely received needed training
Hospice Rating
Rated hospice 9 or 10 out of 10
Would Recommend
Would definitely recommend hospice
Quality of Care Rating
No quality of care data available
Start of Care Rating
This measures how well hospices conduct comprehensive assessments when patients first enter care. It evaluates whether key areas like pain management, breathing issues, treatment preferences, and patient values are properly addressed from day one.
Medicare tracks the percentage of new patients who receive proper screening and assessment in 7 key areas: treatment preferences, beliefs/values, pain screening, pain assessment, breathing problems, breathing treatment, and bowel care for opioid patients.
Proper start-of-care assessment ensures patients receive personalized care from day one, better pain management, respect for their values and preferences, and comprehensive symptom control - leading to better comfort and quality of life throughout their hospice journey.
Higher percentages mean more patients received proper assessment in each area. The composite score combines all 7 areas to show overall assessment quality.
Hospice Item Set (HIS)
Composite score measuring quality of comprehensive assessment at admission. Higher percentages mean more patients received proper screening and assessment in key areas like pain management, treatment preferences, and symptom control from day one.
Treatment Preferences
Discussion of patient treatment preferences
Beliefs & Values
Addressing patient beliefs and values
Pain Screening
Screening for pain at admission
Pain Assessment
Comprehensive pain assessment
Dyspnea Screening
Screening for shortness of breath
Dyspnea Treatment
Treatment for shortness of breath
Bowel Regimen
Opioid patients given bowel regimen
Options Nearby
Other hospice facilities within 25 miles of HEARTFORD HOSPICE
Area Map
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