SILVEROAK HOSPICE AND PALLIATIVE CARE, INC

SILVEROAK HOSPICE AND PALLIATIVE CARE, INC is a For-Profit hospice center located in ONTARIO, CA that provides care to about 7 patients on average each day. Most patients receive care at Home (72%).

Hospice Report Card

Why no grade is available:

A letter grade could not be generated because this facility is missing data from at least two of the four primary rating sources.

Available Data:

Start of Care (HIS): 92.1%

Missing Data:

Family Caregiver Survey (CAHPS): N/A

Quality of Care (HCI): N/A

Google Reviews: No Reviews

• A minimum of two rating sources are required to generate a letter grade

• This ensures grades are based on sufficient data for reliability

N/A

Grade Not Available

Insufficient data from rating sources

Contact Us

525 N LAUREL AVE, SUITE 103

ONTARIO, CA 91762

Get Directions

(909) 233-4120

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Overview

Facility Information

CMS Certification Number:B21795

Ownership Type:For-Profit

Certification Date:August 11, 2021

Data Period:01/01/2023-12/31/2023

Patient Demographics

No demographic data available for this facility

Care Settings

Where Patients Receive Care

The different locations where this hospice provides care to their patients

Most Common

1

Home

72.0%

of care days

2

Assisted Living

27.0%

of care days

All Ratings

Family Caregiver Survey Rating:

Not Rated

The number of responses does not meet the required minimum amount for public reporting of Star Ratings for this reporting period.

Quality of Care Rating (HCI):

Not Available

The number of patient stays is too small to report (less than 20 patient stays).

Start of Care Score (HIS Assessment):

4.6 out of 5(HIS: 92.1)

Google Reviews:

Family Survey Rating

No family caregiver survey data available

Quality of Care Rating

No quality of care data available

Start of Care Rating

What is the Start of Care Rating?
This measures how well hospices conduct comprehensive assessments when patients first enter care. It evaluates whether key areas like pain management, breathing issues, treatment preferences, and patient values are properly addressed from day one.

How are scores calculated?
Medicare tracks the percentage of new patients who receive proper screening and assessment in 7 key areas: treatment preferences, beliefs/values, pain screening, pain assessment, breathing problems, breathing treatment, and bowel care for opioid patients.

Why this matters:
Proper start-of-care assessment ensures patients receive personalized care from day one, better pain management, respect for their values and preferences, and comprehensive symptom control - leading to better comfort and quality of life throughout their hospice journey.

Scoring:
Higher percentages mean more patients received proper assessment in each area. The composite score combines all 7 areas to show overall assessment quality.

Hospice Item Set (HIS)

4.6 out of 5 (92.1%)

92.1%

State Average

91%

National Average

92.2%

Composite score measuring quality of comprehensive assessment at admission. Higher percentages mean more patients received proper screening and assessment in key areas like pain management, treatment preferences, and symptom control from day one.

Percentage of patients who had their treatment preferences discussed and documented at admission. Higher percentages mean more patients received personalized care planning from the start.

Better

Treatment Preferences

Discussion of patient treatment preferences

100.0%

State Avg: 99.6%

National Avg: 99.5%

Percentage of patients whose spiritual and cultural beliefs were addressed if desired. Higher percentages show respect for patient values and holistic care approach.

Better

Beliefs & Values

Addressing patient beliefs and values

100.0%

State Avg: 99.0%

National Avg: 98.5%

Percentage of patients screened for pain within 24 hours of admission. Higher percentages ensure pain issues are identified and addressed quickly.

Better

Pain Screening

Screening for pain at admission

100.0%

State Avg: 98.9%

National Avg: 98.3%

Percentage of patients screened for shortness of breath at admission. Higher percentages ensure breathing problems are identified early for proper treatment.

Better

Dyspnea Screening

Screening for shortness of breath

100.0%

State Avg: 98.9%

National Avg: 99.0%

Percentage of patients with breathing problems who received appropriate treatment. Higher percentages show effective symptom management.

Better

Dyspnea Treatment

Treatment for shortness of breath

100.0%

State Avg: 98.3%

National Avg: 97.7%

Options Nearby

Other hospice facilities within 25 miles of SILVEROAK HOSPICE AND PALLIATIVE CARE, INC

Area Map

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