HEARTLAND HOSPICE, INC

HEARTLAND HOSPICE, INC is a For-Profit hospice center located in VAN NUYS, CA that provides care to about 11 patients on average each day. The primary medical condition that brought patients to this hospice facility was Cancer (56%) and most patients receive care at Home (95%).

Hospice Report Card

Why no grade is available:

A letter grade could not be generated because this facility is missing data from at least two of the four primary rating sources.

Available Data:

Missing Data:

Family Caregiver Survey (CAHPS): N/A

Quality of Care (HCI): N/A

Start of Care (HIS): N/A

Google Reviews: No Reviews

• A minimum of two rating sources are required to generate a letter grade

• This ensures grades are based on sufficient data for reliability

N/A

Grade Not Available

Insufficient data from rating sources

Contact Us

14545 FRIAR ST SUITE 155

VAN NUYS, CA 91411

Get Directions

(747) 234-0958

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Overview

Facility Information

CMS Certification Number:B41548

Ownership Type:For-Profit

Certification Date:May 5, 2022

Data Period:01/01/2023-12/31/2023

Patient Demographics

Patients Served Daily

11

Average Patients Per Day

How many patients this facility cares for each day on average

Most Common Conditions

1

Cancer

56.0%

Patient Primary Diagnoses

The primary medical conditions that brought patients to this hospice facility

Care Settings

Where Patients Receive Care

The different locations where this hospice provides care to their patients

Most Common

1

Home

95.0%

of care days

2

Assisted Living

5.0%

of care days

All Ratings

Family Caregiver Survey Rating:

Not Rated

The number of responses does not meet the required minimum amount for public reporting of Star Ratings for this reporting period.

Quality of Care Rating (HCI):

Not Available

The results for these measures were excluded for various reasons (e.g., technical issues).

Start of Care Score (HIS Assessment):

Not Available

Data not submitted for this reporting period.

Google Reviews:

Family Survey Rating

No family caregiver survey data available

Quality of Care Rating

This measures what percentage of care days required intensive hospice services (like continuous bedside care or inpatient care). Lower percentages are better because it means patients had their symptoms well-managed with regular home care, rather than needing costly emergency interventions.

Better

CHC/GIP Days

Percentage of days with intensive care services

0.0%

State Avg:0.3%

National Avg:0.5%

This tracks gaps between skilled nursing visits for patients receiving routine home care. Lower numbers are better because it means patients received consistent, regular nursing care without long periods between visits that could leave medical needs unaddressed.

Better

Nursing Visits

Consistency of skilled nursing visits

25.9%

State Avg:61.2%

National Avg:53.8%

This measures patients who were discharged from hospice care within 7 days of admission while still alive. Lower rates are better because early discharges may indicate patients weren't properly assessed for hospice eligibility or didn't receive adequate support during their initial adjustment period.

Better

Early Discharges

Avoiding premature live discharges

0.0%

State Avg:5.6%

National Avg:7.0%

This tracks patients who were discharged from hospice after 180+ days while still alive. Lower rates are better because very long stays followed by discharge may suggest the patient wasn't appropriate for hospice initially, or their condition improved but discharge was delayed.

Worse

Late Discharges

Appropriate timing of live discharges

47.6%

State Avg:46.4%

National Avg:40.1%

This measures disruptive care transitions, specifically unplanned hospitalizations that result in the patient being discharged from hospice. Lower rates are better because these transitions can be traumatic for patients and families, and may indicate inadequate symptom management at home.

Better

Transitions Type 1

Minimizing disruptive care transitions

0.0%

State Avg:6.3%

National Avg:8.1%

This tracks another type of disruptive transition - emergency department visits or hospitalizations during hospice care. Lower rates are better because hospice should be able to manage most symptoms and crises at home or in hospice facilities, avoiding stressful hospital visits.

Better

Transitions Type 2

Minimizing unnecessary hospitalizations

0.0%

State Avg:2.0%

National Avg:2.1%

This measures the average minutes of skilled nursing care provided per routine home care day. Higher numbers are better because more nursing time typically means better symptom management, medication oversight, and family support - all crucial for quality hospice care.

Worse

Skilled Nursing

Minutes of skilled nursing per routine home care day

10 min

State Avg:27.9 min

National Avg:17.0 min

This tracks whether patients receive nursing or social work visits on weekends. Higher percentages are better because hospice patients need consistent care 7 days a week, and weekend coverage shows the facility is committed to round-the-clock support when families need it most.

Better

Weekend Care

Percentage of skilled nursing on weekends

69.8%

State Avg:13.2%

National Avg:9.4%

This measures the total amount Medicare spent per hospice patient at this facility. Lower spending is better because it indicates the hospice is providing efficient, cost-effective care without unnecessary expenses. However, very low spending could also mean fewer services, so this should be considered alongside other quality measures.

Worse