Hospice Facility

HAVEN HOSPICE IL, LLC

HAVEN HOSPICE IL, LLC is a For-Profit hospice center located in CHRISMAN, IL that provides care to about 9 patients on average each day. The primary medical condition that brought patients to this hospice facility was Dementia (34%) and most patients receive care at Assisted Living (44%).

Hospice Report Card

Why no grade is available:

A letter grade could not be generated because this facility is missing data from at least two of the four primary rating sources.

Available Data:
Start of Care (HIS): 94.0%
Missing Data:
Family Caregiver Survey (CAHPS): N/A
Quality of Care (HCI): N/A
Google Reviews: No Reviews

• A minimum of two rating sources are required to generate a letter grade

• This ensures grades are based on sufficient data for reliability

N/A
Grade Not Available
Insufficient data from rating sources

Contact Us

120 S PENNSYLVANIA STREET
CHRISMAN, IL 61924
Get Directions

Overview

Facility Information

CMS Certification Number:141704
Ownership Type:For-Profit
Certification Date:March 17, 2020
Data Period:01/01/2023-12/31/2023

Patient Demographics

Patients Served Daily

9
Average Patients Per Day
How many patients this facility cares for each day on average

Most Common Conditions

1
Dementia
34.0%
2
Circulatory/Heart
19.0%
3
Cancer
15.0%
Other conditions: Stroke (13.0%)

Patient Primary Diagnoses

The primary medical conditions that brought patients to this hospice facility

Care Settings

Where Patients Receive Care

The different locations where this hospice provides care to their patients

Most Common
1
Assisted Living
44.0%
of care days
2
Nursing Facility
33.0%
of care days
3
Home
23.0%
of care days

All Ratings

Family Caregiver Survey Rating:
Not Rated
The number of responses does not meet the required minimum amount for public reporting of Star Ratings for this reporting period.
Quality of Care Rating (HCI):
Not Available
The results for these measures were excluded for various reasons (e.g., technical issues).
Start of Care Score (HIS Assessment):
4.7 out of 5(HIS: 94.0)
Google Reviews:

Family Survey Rating

Overall Star Rating Not Available

This facility did receive some family caregiver survey responses (shown in the individual components below), but the overall star rating is not available for this reporting period. The number of responses does not meet the required minimum amount for public reporting of Star Ratings for this reporting period.

Percentage of families who said the hospice team "always" communicated well with them. This includes keeping families informed about the patient's condition, treatment plans, and what to expect.
Worse

Communication

Team always communicated well

77.0%
State Avg: 81.7%
National Avg: 81.0%
Percentage of families who said they "always" got help as soon as they needed it from the hospice team. This measures responsiveness to urgent needs and concerns.
Better

Timely Help

Team always provided timely help

85.0%
State Avg: 78.1%
National Avg: 74.0%
Percentage of families who said the hospice team "always" treated the patient with respect. This reflects dignity, courtesy, and compassionate care throughout the hospice experience.
Worse

Treated with Respect

Patient always treated with respect

86.0%
State Avg: 90.6%
National Avg: 89.0%
Percentage of families who felt the hospice team provided the "right amount" of emotional and spiritual support. This includes addressing fears, grief, and spiritual needs.
Worse

Emotional Support

Right amount of emotional/spiritual support

87.0%
State Avg: 89.6%
National Avg: 84.0%
Percentage of families who said the patient "always" got the help they needed for pain and symptoms. This measures effectiveness of comfort care and symptom management.
Better

Pain & Symptoms

Patient always got help for pain/symptoms

75.0%
State Avg: 74.2%
National Avg: 74.0%
Percentage of families who said they "definitely" got the training they needed to care for the patient. This includes education about medications, comfort care, and what to expect.
Worse

Family Training

Definitely received needed training

77.0%
State Avg: 77.6%
National Avg: 67.0%
Percentage of families who rated the hospice 9 or 10 out of 10 (the highest ratings). This reflects overall satisfaction with the hospice experience.
Worse

Hospice Rating

Rated hospice 9 or 10 out of 10

76.0%
State Avg: 80.4%
National Avg: 79.0%
Percentage of families who said they would "definitely" recommend this hospice to others. This is a strong indicator of overall satisfaction and trust in the hospice.
Worse

Would Recommend

Would definitely recommend hospice

78.0%
State Avg: 83.4%
National Avg: 80.0%

Quality of Care Rating

This measures what percentage of care days required intensive hospice services (like continuous bedside care or inpatient care). Lower percentages are better because it means patients had their symptoms well-managed with regular home care, rather than needing costly emergency interventions.
Better

CHC/GIP Days

Percentage of days with intensive care services

0.0%
State Avg:0.7%
National Avg:0.5%
This tracks gaps between skilled nursing visits for patients receiving routine home care. Lower numbers are better because it means patients received consistent, regular nursing care without long periods between visits that could leave medical needs unaddressed.
Worse

Nursing Visits

Consistency of skilled nursing visits

52.0%
State Avg:44.4%
National Avg:53.8%
This measures the average minutes of skilled nursing care provided per routine home care day. Higher numbers are better because more nursing time typically means better symptom management, medication oversight, and family support - all crucial for quality hospice care.
Better

Skilled Nursing

Minutes of skilled nursing per routine home care day

22 min
State Avg:14.1 min
National Avg:17.0 min
This tracks whether patients receive nursing or social work visits on weekends. Higher percentages are better because hospice patients need consistent care 7 days a week, and weekend coverage shows the facility is committed to round-the-clock support when families need it most.
Better

Weekend Care

Percentage of skilled nursing on weekends

22.3%
State Avg:8.5%
National Avg:9.4%
This measures whether patients received nursing or social work visits in their final 2 days of life. Higher percentages are better because increased support during the dying process helps ensure comfort, dignity, and emotional support for both patient and family during this critical time.
Better

Visits Near Death

Percentage of patients with visits in final days

97.2%
State Avg:90.6%
National Avg:89.1%
This measures the total amount Medicare spent per hospice patient at this facility. Lower spending is better because it indicates the hospice is providing efficient, cost-effective care without unnecessary expenses. However, very low spending could also mean fewer services, so this should be considered alongside other quality measures.
Better

Cost Efficiency

Per-beneficiary spending

$5,905
State Avg:$14,001
National Avg:$17,830

Start of Care Rating

What is the Start of Care Rating?
This measures how well hospices conduct comprehensive assessments when patients first enter care. It evaluates whether key areas like pain management, breathing issues, treatment preferences, and patient values are properly addressed from day one.
How are scores calculated?
Medicare tracks the percentage of new patients who receive proper screening and assessment in 7 key areas: treatment preferences, beliefs/values, pain screening, pain assessment, breathing problems, breathing treatment, and bowel care for opioid patients.
Why this matters:
Proper start-of-care assessment ensures patients receive personalized care from day one, better pain management, respect for their values and preferences, and comprehensive symptom control - leading to better comfort and quality of life throughout their hospice journey.
Scoring:
Higher percentages mean more patients received proper assessment in each area. The composite score combines all 7 areas to show overall assessment quality.

Hospice Item Set (HIS)

4.7 out of 5 (94.0%)
94.0%
State Average
90.7%
National Average
92.2%

Composite score measuring quality of comprehensive assessment at admission. Higher percentages mean more patients received proper screening and assessment in key areas like pain management, treatment preferences, and symptom control from day one.

Percentage of patients who had their treatment preferences discussed and documented at admission. Higher percentages mean more patients received personalized care planning from the start.
Better

Treatment Preferences

Discussion of patient treatment preferences

100.0%
State Avg: 99.6%
National Avg: 99.5%
Percentage of patients whose spiritual and cultural beliefs were addressed if desired. Higher percentages show respect for patient values and holistic care approach.
Better

Beliefs & Values

Addressing patient beliefs and values

100.0%
State Avg: 97.9%
National Avg: 98.5%
Percentage of patients screened for pain within 24 hours of admission. Higher percentages ensure pain issues are identified and addressed quickly.
Worse

Pain Screening

Screening for pain at admission

95.3%
State Avg: 97.5%
National Avg: 98.3%
Percentage of patients who received comprehensive pain assessment at admission. Higher percentages mean better pain management planning from day one.
Better

Pain Assessment

Comprehensive pain assessment

99.0%
State Avg: 94.5%
National Avg: 95.7%
Percentage of patients screened for shortness of breath at admission. Higher percentages ensure breathing problems are identified early for proper treatment.
Better

Dyspnea Screening

Screening for shortness of breath

100.0%
State Avg: 98.9%
National Avg: 99.0%
Percentage of patients with breathing problems who received appropriate treatment. Higher percentages show effective symptom management.
Better

Dyspnea Treatment

Treatment for shortness of breath

98.8%
State Avg: 97.6%
National Avg: 97.7%
Percentage of patients on opioid medications who were given bowel regimen to prevent constipation. Higher percentages show proactive side effect management.
Better

Bowel Regimen

Opioid patients given bowel regimen

100.0%
State Avg: 97.0%
National Avg: 91.1%

Options Nearby

No Other Facilities Within 25 Miles

We couldn't find other hospice providers within a 25-mile radius.

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