SUNCREST HOSPICE CLEVELAND LLC

SUNCREST HOSPICE CLEVELAND LLC is a For-Profit hospice center located in INDEPENDENCE, OH that provides care to about 3 patients on average each day. Most patients receive care at Assisted Living (87%).

Hospice Report Card

How this grade is calculated:

This grade is a weighted average of up to four data sources to provide a comprehensive view of hospice quality.

Data Sources Used:

Family Caregiver Survey (CAHPS): 3.0/5 stars (47% weight)

Start of Care (HIS): 100.0% (18% weight)

Google Reviews: 4.8/5 stars (29 reviews) (35% weight)

Not Available:

Quality of Care (HCI): N/A

• A minimum of two sources are required for a grade

• Google Reviews with fewer than 3 ratings have reduced weight

• Grades are capped at B+ when based only on administrative data (HCI/HIS) without human feedback (CAHPS/Google Reviews)

C+

Average Performance

Overall Score: 79.8/100

Contact Us

6500 ROCKSIDE ROAD SUITE 130

INDEPENDENCE, OH 44131

Get Directions

(216) 859-9020

Swipe for more→

Overview

Facility Information

CMS Certification Number:361726

Ownership Type:For-Profit

Certification Date:July 6, 2022

Data Period:01/01/2023-12/31/2023

Patient Demographics

No demographic data available for this facility

Care Settings

Where Patients Receive Care

The different locations where this hospice provides care to their patients

Most Common

1

Assisted Living

87.0%

of care days

2

Home

6.0%

of care days

3

Nursing Facility

6.0%

of care days

All Ratings

Family Caregiver Survey Rating:

3 out of 5

Quality of Care Rating (HCI):

Not Available

The number of patient stays is too small to report (less than 20 patient stays).

Start of Care Score (HIS Assessment):

5.0 out of 5(HIS: 100.0)

Google Reviews:

View on Google

Family Survey Rating

What is the Family Caregiver Survey?
The CAHPS Hospice Survey collects feedback from family members or friends who cared for hospice patients. It measures key aspects of the hospice experience from the family's perspective, including communication, timeliness, respect, and support quality.

How are scores calculated?
Family caregivers rate their experience in 8 key areas. The percentages shown reflect "top box" scores - the percentage of families who gave the highest possible rating (like "always" for communication or "definitely" for recommendations).

Why this matters:
Higher scores indicate families felt well-supported, informed, and satisfied with care. This reflects the hospice's ability to provide not just medical care, but emotional support and clear communication during one of life's most difficult times.

Star Rating:
Medicare combines all 8 survey areas into an overall star rating (1-5 stars) that helps families quickly compare hospices based on real family experiences.

Family Caregiver Survey (CAHPS)

3.0 out of 5 stars

3.0 Stars

State Average

3.9 stars

National Average

3.0 stars

Overall family satisfaction rating based on Medicare's CAHPS Hospice Survey. Higher star ratings mean families were more satisfied with communication, timeliness, respect, and support during their hospice experience.

Percentage of families who said the hospice team "always" communicated well with them. This includes keeping families informed about the patient's condition, treatment plans, and what to expect.

Worse

Communication

Team always communicated well

77.0%

State Avg: 82.6%

National Avg: 81.0%

Percentage of families who said they "always" got help as soon as they needed it from the hospice team. This measures responsiveness to urgent needs and concerns.

Worse

Timely Help

Team always provided timely help

67.0%

State Avg: 80.3%

National Avg: 74.0%

Percentage of families who said the hospice team "always" treated the patient with respect. This reflects dignity, courtesy, and compassionate care throughout the hospice experience.

Worse

Treated with Respect

Patient always treated with respect

89.0%

State Avg: 91.6%

National Avg: 89.0%

Percentage of families who felt the hospice team provided the "right amount" of emotional and spiritual support. This includes addressing fears, grief, and spiritual needs.

Worse

Emotional Support

Right amount of emotional/spiritual support

87.0%

State Avg: 90.9%

National Avg: 84.0%

Percentage of families who said the patient "always" got the help they needed for pain and symptoms. This measures effectiveness of comfort care and symptom management.

Worse

Pain & Symptoms

Patient always got help for pain/symptoms

75.0%

State Avg: 75.9%

National Avg: 74.0%

Percentage of families who said they "definitely" got the training they needed to care for the patient. This includes education about medications, comfort care, and what to expect.

Worse

Family Training

Definitely received needed training

63.0%

State Avg: 75.7%

National Avg: 67.0%

Percentage of families who rated the hospice 9 or 10 out of 10 (the highest ratings). This reflects overall satisfaction with the hospice experience.

Worse

Hospice Rating

Rated hospice 9 or 10 out of 10

73.0%

State Avg: 83.8%

National Avg: 79.0%

Percentage of families who said they would "definitely" recommend this hospice to others. This is a strong indicator of overall satisfaction and trust in the hospice.

Worse

Would Recommend

Would definitely recommend hospice

78.0%

State Avg: 87.5%

National Avg: 80.0%

Quality of Care Rating

No quality of care data available

Start of Care Rating

What is the Start of Care Rating?
This measures how well hospices conduct comprehensive assessments when patients first enter care. It evaluates whether key areas like pain management, breathing issues, treatment preferences, and patient values are properly addressed from day one.

How are scores calculated?
Medicare tracks the percentage of new patients who receive proper screening and assessment in 7 key areas: treatment preferences, beliefs/values, pain screening, pain assessment, breathing problems, breathing treatment, and bowel care for opioid patients.

Why this matters:
Proper start-of-care assessment ensures patients receive personalized care from day one, better pain management, respect for their values and preferences, and comprehensive symptom control - leading to better comfort and quality of life throughout their hospice journey.

Scoring:
Higher percentages mean more patients received proper assessment in each area. The composite score combines all 7 areas to show overall assessment quality.

Hospice Item Set (HIS)

5.0 out of 5 (100.0%)

100.0%

State Average

92.4%

National Average

92.2%

Composite score measuring quality of comprehensive assessment at admission. Higher percentages mean more patients received proper screening and assessment in key areas like pain management, treatment preferences, and symptom control from day one.

Percentage of patients who had their treatment preferences discussed and documented at admission. Higher percentages mean more patients received personalized care planning from the start.

Better

Treatment Preferences

Discussion of patient treatment preferences

100.0%

State Avg: 99.2%

National Avg: 99.5%

Percentage of patients whose spiritual and cultural beliefs were addressed if desired. Higher percentages show respect for patient values and holistic care approach.

Better

Beliefs & Values

Addressing patient beliefs and values

100.0%

State Avg: 98.5%

National Avg: 98.5%

Percentage of patients screened for pain within 24 hours of admission. Higher percentages ensure pain issues are identified and addressed quickly.

Better

Pain Screening

Screening for pain at admission

100.0%

State Avg: 97.4%

National Avg: 98.3%

Percentage of patients who received comprehensive pain assessment at admission. Higher percentages mean better pain management planning from day one.

Better

Pain Assessment

Comprehensive pain assessment

100.0%

State Avg: 95.9%

National Avg: 95.7%

Percentage of patients screened for shortness of breath at admission. Higher percentages ensure breathing problems are identified early for proper treatment.

Better

Dyspnea Screening

Screening for shortness of breath

100.0%

State Avg: 99.3%

National Avg: 99.0%

Percentage of patients with breathing problems who received appropriate treatment. Higher percentages show effective symptom management.

Better

Dyspnea Treatment

Treatment for shortness of breath

100.0%

State Avg: 97.3%

National Avg: 97.7%

Percentage of patients on opioid medications who were given bowel regimen to prevent constipation. Higher percentages show proactive side effect management.

Better

Bowel Regimen

Opioid patients given bowel regimen

100.0%

State Avg: 98.0%

National Avg: 91.1%

Options Nearby

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Area Map

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Distance

City

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