FAMILY PILLARS HOSPICE INC

FAMILY PILLARS HOSPICE INC is a For-Profit hospice center located in BETHLEHEM, PA that provides care to about 123 patients on average each day. The primary medical condition that brought patients to this hospice facility was Dementia (36%) and most patients receive care at Other Locations (40%).

Hospice Report Card

How this grade is calculated:

This grade is a weighted average of up to four data sources to provide a comprehensive view of hospice quality.

Data Sources Used:

Family Caregiver Survey (CAHPS): 4.0/5 stars (44% weight)

Quality of Care (HCI): 8.0/10 score (39% weight)

Start of Care (HIS): 73.9% (17% weight)

Not Available:

Google Reviews: No Reviews

• A minimum of two sources are required for a grade

• Google Reviews with fewer than 3 ratings have reduced weight

• Grades are capped at B+ when based only on administrative data (HCI/HIS) without human feedback (CAHPS/Google Reviews)

C+

Average Performance

Overall Score: 79.0/100

Contact Us

3910 ADLER PLACE SUITE 130

BETHLEHEM, PA 18017

Get Directions

(610) 372-4400

Swipe for more→

Overview

Facility Information

CMS Certification Number:391757

Ownership Type:For-Profit

Certification Date:August 17, 2016

Data Period:01/01/2023-12/31/2023

Patient Demographics

Patients Served Daily

123

Average Patients Per Day

How many patients this facility cares for each day on average

Most Common Conditions

Dementia

36.0%

Circulatory/Heart

27.0%

Other Conditions

14.0%

Other conditions: Cancer (12.0%), Stroke (10.0%), Respiratory (7.0%)

Patient Primary Diagnoses

The primary medical conditions that brought patients to this hospice facility

Care Settings

Where Patients Receive Care

The different locations where this hospice provides care to their patients

Most Common

Other Locations

40.0%

of care days

Assisted Living

26.0%

of care days

Home

24.0%

of care days

Skilled Nursing

10.0%

of care days

All Ratings

Family Caregiver Survey Rating:

4 out of 5

Quality of Care Rating (HCI):

4.0 out of 5(HCI: 8/10)

Start of Care Score (HIS Assessment):

3.7 out of 5(HIS: 73.9)

Google Reviews:

Family Survey Rating

What is the Family Caregiver Survey?
The CAHPS Hospice Survey collects feedback from family members or friends who cared for hospice patients. It measures key aspects of the hospice experience from the family's perspective, including communication, timeliness, respect, and support quality.

How are scores calculated?
Family caregivers rate their experience in 8 key areas. The percentages shown reflect "top box" scores - the percentage of families who gave the highest possible rating (like "always" for communication or "definitely" for recommendations).

Why this matters:
Higher scores indicate families felt well-supported, informed, and satisfied with care. This reflects the hospice's ability to provide not just medical care, but emotional support and clear communication during one of life's most difficult times.

Star Rating:
Medicare combines all 8 survey areas into an overall star rating (1-5 stars) that helps families quickly compare hospices based on real family experiences.

Family Caregiver Survey (CAHPS)

4.0 out of 5 stars

4.0 Stars

State Average

3.8 stars

National Average

3.0 stars

Overall family satisfaction rating based on Medicare's CAHPS Hospice Survey. Higher star ratings mean families were more satisfied with communication, timeliness, respect, and support during their hospice experience.

Percentage of families who said the hospice team "always" communicated well with them. This includes keeping families informed about the patient's condition, treatment plans, and what to expect.

Better

Communication

Team always communicated well

84.0%

State Avg: 83.2%

National Avg: 81.0%

Percentage of families who said they "always" got help as soon as they needed it from the hospice team. This measures responsiveness to urgent needs and concerns.

Worse

Timely Help

Team always provided timely help

79.0%

State Avg: 79.5%

National Avg: 74.0%

Percentage of families who said the hospice team "always" treated the patient with respect. This reflects dignity, courtesy, and compassionate care throughout the hospice experience.

Better

Treated with Respect

Patient always treated with respect

94.0%

State Avg: 91.7%

National Avg: 89.0%

Percentage of families who felt the hospice team provided the "right amount" of emotional and spiritual support. This includes addressing fears, grief, and spiritual needs.

Worse

Emotional Support

Right amount of emotional/spiritual support

90.0%

State Avg: 90.1%

National Avg: 84.0%

Percentage of families who said the patient "always" got the help they needed for pain and symptoms. This measures effectiveness of comfort care and symptom management.

Better

Pain & Symptoms

Patient always got help for pain/symptoms

82.0%

State Avg: 75.6%

National Avg: 74.0%

Percentage of families who said they "definitely" got the training they needed to care for the patient. This includes education about medications, comfort care, and what to expect.

Worse

Family Training

Definitely received needed training

67.0%

State Avg: 77.8%

National Avg: 67.0%

Percentage of families who rated the hospice 9 or 10 out of 10 (the highest ratings). This reflects overall satisfaction with the hospice experience.

Better

Hospice Rating

Rated hospice 9 or 10 out of 10

89.0%

State Avg: 82.2%

National Avg: 79.0%

Percentage of families who said they would "definitely" recommend this hospice to others. This is a strong indicator of overall satisfaction and trust in the hospice.

Better

Would Recommend

Would definitely recommend hospice

91.0%

State Avg: 85.3%

National Avg: 80.0%

Quality of Care Rating

What is the Hospice Care Index (HCI)?
The HCI is Medicare's official quality measure that evaluates hospices on 10 specific care indicators. It provides families with an objective way to compare hospice quality using real patient data from Medicare claims and patient records.

How are points earned?
Hospices earn exactly 1 point for each of 10 criteria they meet, such as: providing nursing visits in patients' final 3 days of life, maintaining consistent nursing schedules without gaps, avoiding unnecessary emergency hospitalizations, managing costs effectively, and ensuring adequate weekend care coverage.

Scoring methodology:
Each criterion has a national percentile threshold (typically 10th percentile). If a hospice performs better than this threshold compared to all hospices nationally, they earn 1 point for that criterion. Maximum score is 10 points.

Why this matters:
Higher HCI scores correlate with better pain management, more consistent nursing care, fewer traumatic emergency visits, better family support, and more cost-effective care delivery - all leading to improved comfort and peace of mind during end-of-life care.

Comparison vs. Scoring:
While national percentile thresholds determine points earned, the state and national averages shown provide context for how this facility compares locally and nationally.

Hospice Care Index (HCI)

4.0 out of 5 (HCI: 8.0/10)

8.0

State Average

9.1

National Average

8.8

The HCI is Medicare's comprehensive quality score that measures how well hospices provide end-of-life care. Hospices earn exactly 1 point for each of 10 specific criteria they meet (like nursing visits in patients' final 3 days, consistent care schedules, avoiding emergency hospitalizations), with each criterion having a national percentile threshold for scoring. While national thresholds determine the points earned, the averages shown below compare this facility's performance against state and national averages for reference.

This measures what percentage of care days required intensive hospice services (like continuous bedside care or inpatient care). Lower percentages are better because it means patients had their symptoms well-managed with regular home care, rather than needing costly emergency interventions.

Better

CHC/GIP Days

Percentage of days with intensive care services

0.0%

State Avg:0.5%

National Avg:0.5%

This tracks gaps between skilled nursing visits for patients receiving routine home care. Lower numbers are better because it means patients received consistent, regular nursing care without long periods between visits that could leave medical needs unaddressed.

Worse

Nursing Visits

Consistency of skilled nursing visits

70.0%

State Avg:44.1%

National Avg:53.8%

This measures patients who were discharged from hospice care within 7 days of admission while still alive. Lower rates are better because early discharges may indicate patients weren't properly assessed for hospice eligibility or didn't receive adequate support during their initial adjustment period.

Better

Early Discharges

Avoiding premature live discharges

4.1%

State Avg:7.8%

National Avg:7.0%

This tracks patients who were discharged from hospice after 180+ days while still alive. Lower rates are better because very long stays followed by discharge may suggest the patient wasn't appropriate for hospice initially, or their condition improved but discharge was delayed.

Worse

Late Discharges

Appropriate timing of live discharges

62.3%

State Avg:38.9%

National Avg:40.1%

This measures disruptive care transitions, specifically unplanned hospitalizations that result in the patient being discharged from hospice. Lower rates are better because these transitions can be traumatic for patients and families, and may indicate inadequate symptom management at home.

Worse

Transitions Type 1

Minimizing disruptive care transitions

10.7%

State Avg:8.0%

National Avg:8.1%

This tracks another type of disruptive transition - emergency department visits or hospitalizations during hospice care. Lower rates are better because hospice should be able to manage most symptoms and crises at home or in hospice facilities, avoiding stressful hospital visits.

Worse

Transitions Type 2

Minimizing unnecessary hospitalizations

4.9%

State Avg:1.9%

National Avg:2.1%

This measures the average minutes of skilled nursing care provided per routine home care day. Higher numbers are better because more nursing time typically means better symptom management, medication oversight, and family support - all crucial for quality hospice care.

Worse

Skilled Nursing

Minutes of skilled nursing per routine home care day

13 min

State Avg:14.7 min

National Avg:17.0 min

This tracks whether patients receive nursing or social work visits on weekends. Higher percentages are better because hospice patients need consistent care 7 days a week, and weekend coverage shows the facility is committed to round-the-clock support when families need it most.

Worse

Weekend Care

Percentage of skilled nursing on weekends

4.1%

State Avg:8.1%

National Avg:9.4%

This measures whether patients received nursing or social work visits in their final 2 days of life. Higher percentages are better because increased support during the dying process helps ensure comfort, dignity, and emotional support for both patient and family during this critical time.

Better

Visits Near Death

Percentage of patients with visits in final days

96.1%

State Avg:92.4%

National Avg:89.1%

This measures the total amount Medicare spent per hospice patient at this facility. Lower spending is better because it indicates the hospice is providing efficient, cost-effective care without unnecessary expenses. However, very low spending could also mean fewer services, so this should be considered alongside other quality measures.

Worse

Cost Efficiency

Per-beneficiary spending

$22,498

State Avg:$13,451

National Avg:$17,830

Start of Care Rating

What is the Start of Care Rating?
This measures how well hospices conduct comprehensive assessments when patients first enter care. It evaluates whether key areas like pain management, breathing issues, treatment preferences, and patient values are properly addressed from day one.

How are scores calculated?
Medicare tracks the percentage of new patients who receive proper screening and assessment in 7 key areas: treatment preferences, beliefs/values, pain screening, pain assessment, breathing problems, breathing treatment, and bowel care for opioid patients.

Why this matters:
Proper start-of-care assessment ensures patients receive personalized care from day one, better pain management, respect for their values and preferences, and comprehensive symptom control - leading to better comfort and quality of life throughout their hospice journey.

Scoring:
Higher percentages mean more patients received proper assessment in each area. The composite score combines all 7 areas to show overall assessment quality.

Hospice Item Set (HIS)

3.7 out of 5 (73.9%)

73.9%

State Average

92.8%

National Average

92.2%

Composite score measuring quality of comprehensive assessment at admission. Higher percentages mean more patients received proper screening and assessment in key areas like pain management, treatment preferences, and symptom control from day one.

Percentage of patients who had their treatment preferences discussed and documented at admission. Higher percentages mean more patients received personalized care planning from the start.

Worse

Treatment Preferences

Discussion of patient treatment preferences

97.6%

State Avg: 99.5%

National Avg: 99.5%

Percentage of patients whose spiritual and cultural beliefs were addressed if desired. Higher percentages show respect for patient values and holistic care approach.

Worse

Beliefs & Values

Addressing patient beliefs and values

79.1%

State Avg: 98.0%

National Avg: 98.5%

Percentage of patients screened for pain within 24 hours of admission. Higher percentages ensure pain issues are identified and addressed quickly.

Worse

Pain Screening

Screening for pain at admission

93.4%

State Avg: 97.5%

National Avg: 98.3%

Percentage of patients who received comprehensive pain assessment at admission. Higher percentages mean better pain management planning from day one.

Worse

Pain Assessment

Comprehensive pain assessment

95.8%

State Avg: 96.5%

National Avg: 95.7%

Percentage of patients screened for shortness of breath at admission. Higher percentages ensure breathing problems are identified early for proper treatment.

Worse

Dyspnea Screening

Screening for shortness of breath

97.6%

State Avg: 99.3%

National Avg: 99.0%

Percentage of patients with breathing problems who received appropriate treatment. Higher percentages show effective symptom management.

Better

Dyspnea Treatment

Treatment for shortness of breath

98.5%

State Avg: 97.1%

National Avg: 97.7%

Options Nearby

Other hospice facilities within 25 miles of FAMILY PILLARS HOSPICE INC

Area Map

Filter Facilities

Overall Grade

Google Reviews

Family Rating

Distance

City

Other Facilities Within 25 Miles (10 of 10)

THE CARE TEAM HOSPICE

THE CARE TEAM HOSPICE is a hospice center located in BETHLEHEM, PA that provides care to about 61 patients on average each day. The primary medical condition that brought patients to this hospice facility was Dementia (30%) and most patients receive care at Assisted Living (73%).

0.7 mi

5325 NORTHGATE DRIVE

BETHLEHEM, PA 18017

AHC HOME HEALTH AND HOSPICE OF LEHIGH VALLEY

AHC HOME HEALTH AND HOSPICE OF LEHIGH VALLEY is a For-Profit hospice center located in BETHLEHEM, PA.

1.9 mi

3370 HIGH POINT BOULEVARD, SUITE B

BETHLEHEM, PA 18017

HEARTLAND HOSPICE (ALLENTOWN)

HEARTLAND HOSPICE (ALLENTOWN) is a For-Profit hospice center located in ALLENTOWN, PA that provides care to about 118 patients on average each day. The primary medical condition that brought patients to this hospice facility was Dementia (26%) and most patients receive care at Nursing Facility (57%).

3.6 mi

951 MARCON BLVD SUITE 3

ALLENTOWN, PA 18109

ADVANTAGE HOME HEALTH AND HOSPICE

ADVANTAGE HOME HEALTH AND HOSPICE is a For-Profit hospice center located in BETHLEHEM, PA that provides care to about 55 patients on average each day. The primary medical condition that brought patients to this hospice facility was Dementia (33%) and most patients receive care at Home (50%).

3.6 mi

375 11TH AVENUE

BETHLEHEM, PA 18018

ST LUKE'S HOSPICE

ST LUKE'S HOSPICE is a Non-Profit hospice center located in BETHLEHEM, PA that provides care to about 199 patients on average each day. The primary medical condition that brought patients to this hospice facility was Cancer (30%) and most patients receive care at Home (63%).

3.9 mi

240 UNION STATION PLAZA

BETHLEHEM, PA 18015

FAMILY PILLARS PALLIATIVE CARE HOSPICE, LLC

FAMILY PILLARS PALLIATIVE CARE HOSPICE, LLC is a For-Profit hospice center located in CENTER VALLEY, PA that provides care to about 37 patients on average each day. The primary medical condition that brought patients to this hospice facility was Dementia (36%) and most patients receive care at Assisted Living (78%).

8.0 mi

4801 SAUCON CREEK ROAD

CENTER VALLEY, PA 18034

LEHIGH VALLEY HOSPICE

LEHIGH VALLEY HOSPICE is a Non-Profit hospice center located in ALLENTOWN, PA that provides care to about 164 patients on average each day. The primary medical condition that brought patients to this hospice facility was Cancer (31%) and most patients receive care at Home (74%).

8.5 mi

2024 LEHIGH STREET

ALLENTOWN, PA 18103

COMPASSUS - ALLENTOWN

COMPASSUS - ALLENTOWN is a For-Profit hospice center located in ALLENTOWN, PA that provides care to about 86 patients on average each day. The primary medical condition that brought patients to this hospice facility was Dementia (35%) and most patients receive care at Nursing Facility (52%).

13.9 mi

7535 WINDSOR DRIVE SUITE 100

ALLENTOWN, PA 18195

ASERACARE HOSPICE

ASERACARE HOSPICE is a For-Profit hospice center located in ALLENTOWN, PA that provides care to about 50 patients on average each day. The primary medical condition that brought patients to this hospice facility was Dementia (30%) and most patients receive care at Home (47%).

14.1 mi

7660 IMPERIAL WAY SUITE 410

ALLENTOWN, PA 18195

GRAND VIEW HOSPICE

GRAND VIEW HOSPICE is a Non-Profit hospice center located in QUAKERTOWN, PA that provides care to about 60 patients on average each day. The primary medical condition that brought patients to this hospice facility was Other (30%) and most patients receive care at Home (54%).

16.0 mi

18 S 5TH STREET

QUAKERTOWN, PA 18951

Explore All Hospice Facilities