SUNCREST HOSPICE

SUNCREST HOSPICE is a hospice center located in PLYMOUTH MEETING, PA that provides care to about 13 patients on average each day. The primary medical condition that brought patients to this hospice facility was Dementia (29%) and most patients receive care at Home (47%).

Hospice Report Card

How this grade is calculated:

This grade is a weighted average of up to four data sources to provide a comprehensive view of hospice quality.

Data Sources Used:

Start of Care (HIS): 97.0% (60% weight)

Google Reviews: 3.8/5 stars (10 reviews) (40% weight)

Not Available:

Family Caregiver Survey (CAHPS): N/A

Quality of Care (HCI): N/A

• A minimum of two sources are required for a grade

• Google Reviews with fewer than 3 ratings have reduced weight

• Grades are capped at B+ when based only on administrative data (HCI/HIS) without human feedback (CAHPS/Google Reviews)

B+

Good Performance

Overall Score: 88.6/100

Contact Us

450 PLYMOUTH ROAD SUITE 101

PLYMOUTH MEETING, PA 19462

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Overview

Facility Information

CMS Certification Number:731507

Certification Date:November 9, 2022

Data Period:01/01/2023-12/31/2023

Patient Demographics

Patients Served Daily

13

Average Patients Per Day

How many patients this facility cares for each day on average

Most Common Conditions

1

Dementia

29.0%

2

Other Conditions

26.0%

3

Cancer

16.0%

Other conditions: Circulatory/Heart (14.0%), Respiratory (12.0%)

Patient Primary Diagnoses

The primary medical conditions that brought patients to this hospice facility

Care Settings

Where Patients Receive Care

The different locations where this hospice provides care to their patients

Most Common

1

Home

47.0%

of care days

2

Nursing Facility

38.0%

of care days

3

Assisted Living

14.0%

of care days

All Ratings

Family Caregiver Survey Rating:

Not Rated

The number of responses does not meet the required minimum amount for public reporting of Star Ratings for this reporting period.

Quality of Care Rating (HCI):

Not Available

The results for these measures were excluded for various reasons (e.g., technical issues).

Start of Care Score (HIS Assessment):

4.8 out of 5(HIS: 97.0)

Google Reviews:

View on Google

Family Survey Rating

Overall Star Rating Not Available

This facility did receive some family caregiver survey responses (shown in the individual components below), but the overall star rating is not available for this reporting period. The number of responses does not meet the required minimum amount for public reporting of Star Ratings for this reporting period.

Percentage of families who said the hospice team "always" communicated well with them. This includes keeping families informed about the patient's condition, treatment plans, and what to expect.

Better

Communication

Team always communicated well

87.0%

State Avg: 83.2%

National Avg: 81.0%

Percentage of families who said they "always" got help as soon as they needed it from the hospice team. This measures responsiveness to urgent needs and concerns.

Worse

Timely Help

Team always provided timely help

79.0%

State Avg: 79.5%

National Avg: 74.0%

Percentage of families who said the hospice team "always" treated the patient with respect. This reflects dignity, courtesy, and compassionate care throughout the hospice experience.

Better

Treated with Respect

Patient always treated with respect

97.0%

State Avg: 91.7%

National Avg: 89.0%

Percentage of families who felt the hospice team provided the "right amount" of emotional and spiritual support. This includes addressing fears, grief, and spiritual needs.

Better

Emotional Support

Right amount of emotional/spiritual support

94.0%

State Avg: 90.1%

National Avg: 84.0%

Percentage of families who said the patient "always" got the help they needed for pain and symptoms. This measures effectiveness of comfort care and symptom management.

Better

Pain & Symptoms

Patient always got help for pain/symptoms

85.0%

State Avg: 75.6%

National Avg: 74.0%

Percentage of families who said they "definitely" got the training they needed to care for the patient. This includes education about medications, comfort care, and what to expect.

Worse

Family Training

Definitely received needed training

71.0%

State Avg: 77.8%

National Avg: 67.0%

Percentage of families who rated the hospice 9 or 10 out of 10 (the highest ratings). This reflects overall satisfaction with the hospice experience.

Better

Hospice Rating

Rated hospice 9 or 10 out of 10

89.0%

State Avg: 82.2%

National Avg: 79.0%

Percentage of families who said they would "definitely" recommend this hospice to others. This is a strong indicator of overall satisfaction and trust in the hospice.

Better

Would Recommend

Would definitely recommend hospice

91.0%

State Avg: 85.3%

National Avg: 80.0%

Quality of Care Rating

This measures what percentage of care days required intensive hospice services (like continuous bedside care or inpatient care). Lower percentages are better because it means patients had their symptoms well-managed with regular home care, rather than needing costly emergency interventions.

Better

CHC/GIP Days

Percentage of days with intensive care services

0.0%

State Avg:0.5%

National Avg:0.5%

This tracks gaps between skilled nursing visits for patients receiving routine home care. Lower numbers are better because it means patients received consistent, regular nursing care without long periods between visits that could leave medical needs unaddressed.

Better

Nursing Visits

Consistency of skilled nursing visits

0.0%

State Avg:44.1%

National Avg:53.8%

This measures the average minutes of skilled nursing care provided per routine home care day. Higher numbers are better because more nursing time typically means better symptom management, medication oversight, and family support - all crucial for quality hospice care.

Better

Skilled Nursing

Minutes of skilled nursing per routine home care day

24 min

State Avg:14.7 min

National Avg:17.0 min

This tracks whether patients receive nursing or social work visits on weekends. Higher percentages are better because hospice patients need consistent care 7 days a week, and weekend coverage shows the facility is committed to round-the-clock support when families need it most.

Better

Weekend Care

Percentage of skilled nursing on weekends

10.4%

State Avg:8.1%

National Avg:9.4%

This measures whether patients received nursing or social work visits in their final 2 days of life. Higher percentages are better because increased support during the dying process helps ensure comfort, dignity, and emotional support for both patient and family during this critical time.

Better

Visits Near Death

Percentage of patients with visits in final days

92.9%

State Avg:92.4%

National Avg:89.1%

This measures the total amount Medicare spent per hospice patient at this facility. Lower spending is better because it indicates the hospice is providing efficient, cost-effective care without unnecessary expenses. However, very low spending could also mean fewer services, so this should be considered alongside other quality measures.

Better

Cost Efficiency

Per-beneficiary spending

$2,937

State Avg:$13,451

National Avg:$17,830

Start of Care Rating

What is the Start of Care Rating?
This measures how well hospices conduct comprehensive assessments when patients first enter care. It evaluates whether key areas like pain management, breathing issues, treatment preferences, and patient values are properly addressed from day one.

How are scores calculated?
Medicare tracks the percentage of new patients who receive proper screening and assessment in 7 key areas: treatment preferences, beliefs/values, pain screening, pain assessment, breathing problems, breathing treatment, and bowel care for opioid patients.

Why this matters:
Proper start-of-care assessment ensures patients receive personalized care from day one, better pain management, respect for their values and preferences, and comprehensive symptom control - leading to better comfort and quality of life throughout their hospice journey.

Scoring:
Higher percentages mean more patients received proper assessment in each area. The composite score combines all 7 areas to show overall assessment quality.

Hospice Item Set (HIS)

4.8 out of 5 (97.0%)

97.0%

State Average

92.8%

National Average

92.2%

Composite score measuring quality of comprehensive assessment at admission. Higher percentages mean more patients received proper screening and assessment in key areas like pain management, treatment preferences, and symptom control from day one.

Percentage of patients who had their treatment preferences discussed and documented at admission. Higher percentages mean more patients received personalized care planning from the start.

Worse

Treatment Preferences

Discussion of patient treatment preferences

98.8%

State Avg: 99.5%

National Avg: 99.5%

Percentage of patients whose spiritual and cultural beliefs were addressed if desired. Higher percentages show respect for patient values and holistic care approach.

Better

Beliefs & Values

Addressing patient beliefs and values

98.8%

State Avg: 98.0%

National Avg: 98.5%

Percentage of patients screened for pain within 24 hours of admission. Higher percentages ensure pain issues are identified and addressed quickly.

Better

Pain Screening

Screening for pain at admission

100.0%

State Avg: 97.5%

National Avg: 98.3%

Percentage of patients who received comprehensive pain assessment at admission. Higher percentages mean better pain management planning from day one.

Better

Pain Assessment

Comprehensive pain assessment

98.5%

State Avg: 96.5%

National Avg: 95.7%

Percentage of patients screened for shortness of breath at admission. Higher percentages ensure breathing problems are identified early for proper treatment.

Better

Dyspnea Screening

Screening for shortness of breath

100.0%

State Avg: 99.3%

National Avg: 99.0%

Percentage of patients with breathing problems who received appropriate treatment. Higher percentages show effective symptom management.

Better

Dyspnea Treatment

Treatment for shortness of breath

98.2%

State Avg: 97.1%

National Avg: 97.7%

Percentage of patients on opioid medications who were given bowel regimen to prevent constipation. Higher percentages show proactive side effect management.

Better